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Program Agenda

1:00 - 3:00 p.m. each day, EST

The course will provide the foundation for improved communication regarding hospital quality and patient safety to hospital frontline staff, executive teams, boards of directors, and ultimately, the public.

Quality Statistics: Using and Communicating Health Care Quality Data is a course in statistical analysis techniques, including risk adjustment, designed to help hospital quality management professionals evaluate internal quality data and fully understand external public reports.

Who should attend

• quality improvement professionals

What you will learn

At the conclusion of Days 1 and 2, participants will be able to:

• identify appropriate statistical tools to assist in continuous quality improvement and outcome management;
• interpret control and comparison charts;
• understand the implications of risk adjustment;
• critically evaluate public reports;
• such examples include methodologies used for mortality measures, AHRQ measures, and patient experience of care; and
• access and use publicly available data sources strategically.

Faculty

Mary Therriault, Sr. Director, Quality and Research Initiatives
Healthcare Association of New York State

Andrea Mathis, Research Analyst
Healthcare Association of New York State

Registration Deadline/Cancellation

Registration Deadline is 07/05/2010. Cancellations less a 25% cancellation fee will be accepted until 06/25/2010. Cancellations after that time are not eligible for a refund. Substitutions are always encouraged even at the last minute.

Continuing Education

HERF is a registered sponsor of professional continuing education. This program will be submitted to the National Association for Healthcare Quality, for Certified Professional in Healthcare Quality continuing education credit.

Materials

Login instructions, program materials, and sign-in sheet will be e-mailed to you a few days prior to the webconference.